It is a fact of life that most people in their working lives have had to face some kind of conflict situation. It is also a fact that most of us don't know how to deal with these situations and try to avoid it as much as possible.

The conflict resolution workshop with Jai and Louise from Lambeth Mediation Center highlighted that not only is it costly for businesses but also stressful on a personal level to deal with conflicts. But on a positive note it can be a key skill in the workplace that can enhance your career!

We engaged in many practical exercises understanding how people have differences in perception or have different work manners (organized vs spontaneous) that can lead to underlying conflict situations. We also discussed how it is difficult for managers in a work environment to be impartial and sometimes it may be better to bring in a mediator to resolve conflicts more efficiently. Overall a great experience to be more aware of conflict situations and learning about the right skills to face these situations head-on.